Refund policy

Return, Refund, and Exchanges Policy

At EconoCrafts, we guarantee the quality and workmanship of the products we sell, and your complete satisfaction is our ultimate goal.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to complete a return. Please note: Returns cannot be accepted without a Return Merchandise Authorization (RMA) number. Contact us at orders@econocrafts.com to request an RMA.

To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Customers are responsible for return freight costs unless the return is due to an error on our part (e.g., wrong item or defective product).

Items sent back without an RMA number or without first requesting a return will not be accepted.

You can always contact us for any return questions at orders@econocrafts.com.

Damages and Issues

Please inspect your order upon reception. If the item is damaged or defective, or if you received the wrong item, contact us within 10 days to report the issue. We will arrange a replacement and provide instructions on how to return the damaged items.

Refunds

Refund requests will be processed once the returned merchandise is received and its condition is confirmed. If approved, you will receive a refund in the form of your original payment method. Shipping charges are non-refundable. If more than 15 business days have passed since we approved your return, please contact us at orders@econocrafts.com.

Note: If you return your order after the 10-day period, a 15% restocking fee will be applied. Closeout items cannot be returned.

Exceptions / Non-Returnable Items

Certain products cannot be returned, including:

  • Custom products (e.g., special orders, personalized items)
  • Closeout or holiday items (final sale)
  • Hazardous materials (e.g., flammable liquids or gases)

Please get in touch if you have concerns about your specific item.

Exchanges

To exchange an item, please return it following the return process. Once your return is accepted, you can place a new order for the desired item.

European Union 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason, provided the item is unused, with tags, and in its original packaging.

Order Cancellations

Orders are processed quickly! You have one hour to cancel or make changes to your order after submitting it.