Shipping policy
How will I know when my order ships / is delivered?
Check your order status information as provided upon purchase.
What happens if an item I ordered is out of stock?
If we're unable to fulfill your order for any reason, we'll let you know right away.
How long does free shipping / flat-rate shipping take?
Free shipping and flat-rate shipping takes approximately 5-7 business days.
I placed an order and chose an expedited shipping service. When will my order ship?
All expedited orders placed before 1PM EST ship on the same day (excluding Saturday and Sunday). Saturday and Sunday orders ship the following business day. Orders placed after 1PM EST ship the following business day.
My order status online says unfulfilled. What does that mean?
Until the shipping carrier scans the package, your order's status will say unfulfilled. Please note that this does not mean your order has not been shipped or prepared. Often times your order can be shipped/in-transit but the shipping carrier has not yet scanned the package which is why the status states unfulfilled. Please allow 24-48 hours for the carrier to scan the package and your order status will up updated to say fulfilled. Our orders are shipped via USPS, UPS, FedEx and sometimes other carriers.
